During my 4.5 years at Monks. (formally Media.Monks), I was embedded directly within the Google Business Profile team to help business owners make the most of the tools they use every day. I spent my time translating complex tech – from localised data to the latest AI features, into simple, human stories that landed in millions of inboxes. Working across the Google ecosystem, I focused on making every email and touchpoint feel less like a "notification" and more like a helpful nudge toward success.
